Welcome to The Sorbet Group, a beauty and grooming haven that began its journey in 2005 under the visionary leadership of Ian Fuhr. Over the years, we’ve blossomed into a network of over 200 salons spanning the nation. The Sorbet Group encompasses Sorbet Salons, Sorbet Nailbars, Sorbet Hairbars and Sorbet MAN.
Rooted in a franchising mindset, our business model revolves around putting our Franchisees front and centre. We value and nurture the essential Franchisor-Franchisee relationship, making it the cornerstone of our operation.
At Sorbet, service excellence is not just a goal—it’s a way of life. We take pride in being industry pioneers, providing extensive business and franchise training. Continuous development is key, not only for our franchisees, but for our dedicated staff as well.
Our footprint extends across major cities and even smaller towns, with Sorbet stores gracing shopping centres and retail nodes nationwide.
Distinguishing us from other businesses is our unwavering commitment to service, a distinctive business culture, value-for-money offerings, a strong emphasis on retail, and an overall professional approach evident in every aspect of our stores.
We pride ourselves on being more than just a salon; we’re your go-to destination for holistic beauty and grooming experiences. Our range of services covers everything from indulgent manicures, pedicures, and luxurious nail treatments to rejuvenating waxing, relaxing massages, and revitalising facials, as well as an extensive retail offering.
Our Salons and Nailbars offer a wide range of beauty services and treatments, while our Hairbars specialise in hair care for all types, along with nail services. And for the gentlemen. Sorbet Man offers a full range grooming services, including haircuts, beard care, facials, massages, and waxing.
Sorbet is also a leading supplier of renowned products, including but not limited to Dermalogica, Environ, Exuviance, DMK, Be Bright, Motherkind, Redken, and many other international and locally recognised brands.
SORBET SOCIETY—OUR LOYALTY PROGRAMME
Implementing our Sorbet Society Loyalty Programme stands as a significant milestone, exemplifying our commitment to excellence. This initiative has garnered immense popularity among our guests, resulting in the impressive enrolment of over 600 000 members.
These guests highly appreciate the substantial rewards and added value derived from their patronage. Members accrue loyalty points seamlessly during visits to any of our stores, including Sorbet Salon, Sorbet Nailbar, Sorbet Hairbar and Sorbet MAN.
This strategic approach not only enhances customer satisfaction but also incentivises frequent engagement with our diverse range of services, translating into increasingly valuable loyalty points. As we continue to elevate the customer experience, this programme contributes significantly to the mutual success of our franchise model and the satisfaction of our discerning guests.
THE CLICKS GROUP
In June 2023, the Clicks Group acquired Sorbet, leading to a close partnership between Sorbet and Clicks Holdings. As part of this collaboration, customers can now earn points on their Clicks ClubCard with every transaction at Sorbet. In addition to this, Clicks and Sorbet have teamed up to create an exclusive range of Sorbet-branded products. These sought-after items are available not only in Sorbet stores but also in most Clicks stores, offering customers a seamless and integrated experience across both brands.
Exciting franchise opportunities await throughout South Africa, whether you’re inclined to open a new store, or acquire an existing one. We offer unwavering support to our Franchise Partners, and we would love to meet you at one of our franchise presentations, where we will delve into the franchising and approval process in more detail.
For a breakdown of set-up costs, click below to download our cost estimate table. Keep in mind that having 50% of the total setup costs available and unencumbered before seeking borrowings is a requirement. Figures quoted are approximate and subject to change.
To learn more about our business model, fill out our online questionnaire labelled “New Franchise Application.” Once we receive your application, we will be in touch to extend an invitation to a franchise presentation. Join us on this exciting journey with The Sorbet Group!
The Franchise Application Process
For Franchisee applications, click here